4. Service Reporting

 Figure 1 demonstrates the level of lead enquiries handled by the DEH Community Information Unit (CIU) and how GLASS enhances the service provided by them.

The charted Figures 2-10 below are taken from The LEAD Group’s Website, www.lead.org.au and the connected GLASS MS SQL database. Operational since 1995, these systems collate one of the world’s largest relational databases covering scientific, politico-economic and community issues and events related to lead poisoning and contamination prevention and management. Statistically significant volumes of data relate community responses and awareness of issues surrounding lead poisoning and pollution and their abatement.

This database is analysed by caller’s region of origin, lead issue discussed (call subject) and the nature of work (category) of the enquirer as per figures 5 to 10. The response of GLASS to requests for information is also data entered and available for analysis as in Figure 11. In response to calls, GLASS volunteers added 253 information products to the GLASS library database since 1st Dec 2005, making a total of 8,383 items in the library. Using these systems tying together community education and client feedback, the response to funded projects is monitored and easily evaluated for return on investment. The Administrative grant from DEH for the report period was $12,000.