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Annual Report
from the Global Lead Advice & Support Service (GLASS) |
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About Us
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How did Clients hear about GLASS? Because the last remaining information and referral officer, Elizabeth O'Brien continues to ask each caller how they heard about our service it is possible to find out the impact of individual media items, government department web-links and referral listings for GLASS and note the huge impact (41% of all new clients) of our own website in notifying people of the existence of the Service. The table below would seem to indicate that the web is the major way of researching lead these days but the relatively low numbers of callers who found our contact details on government websites (especially Council websites) is indicative of a much greater potential for web-links from government websites to www.lead.org.au in the future. Table 6: New Client By Media Event – Summary (From 1/6/04 To 31/5/05)
Table 7: New Clients by WOM – Summary (1/6/04 to 31/5/05)
FEEDBACK REGISTER REPORT Please see Appendix 12 for some examples of feedback the organization received from various callers this year. |
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Updated 31 May 2013
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